On Monday, November 3, 2025, Paul Walters and Josh Reed installed our new furnace. Despite the fact that the wrong furnace had been shipped to them, they and others at your company, handled the problem and the installation very well. Paul and Josh dismantled and removed the old furnace, and the correct, new furnace arrived just as they finished the removal. Everything went well and by 4:30 PM we had heat and the work area was clean and in good order.
Tim Petzak was the salesperson, and I think I mentioned earlier how helpful he was and continued to be after the new furnace was installed when I asked him some follow-up questions.
You have very good employees in Paul, Tim, and Josh and I hope you appreciate them because they are excellent representatives for your company. I hope you appreciate them and treat them well.
It was especially wonderful to see Paul again. He helped install both of our original furnaces 25 years ago as well as our new furnace last year and now this one. He is such a nice person and always does a good job. I know if he is on the call, I have nothing to worry about.
Beth, thank you so much for your thoughtful 5-star review! We’re thrilled to hear you’re happy with our teams and your new furnace installation.
Paul, Josh, and Tim will be ecstatic to read your comments — they take great pride in providing professional, dependable heating. We’re so grateful for your loyalty for so many years and truly appreciate the trust you continue to place in Wm. Price Heating & Cooling to keep your New Wilmington home warm and comfortable!